- Provide first line of support to the customer 24*7.
- Answers customer queries raised regarding the product.
- Troubleshoot customer application software issues and follow ups till completion.
- Understand the issue reported by the customer, analyze and report it in the reporting system
- Resolve support issues with a focus on root cause analysis to reduce recurring issues.
- Work closely with the rest of the support team members to resolve issues quickly and efficiently.
- Keep technical skills and product knowledge up to date through self efforts and internal training.
- Maintain high level of customer satisfaction and product quality.
Desired Candidate Profile:
- Dynamic IT professionals with experience in Hardware Support, Desktop Support, and Technical Support
- Can answer customer queries raised regarding the product.
- Should have good observation and analyze skills in relation to issues
- Can handle multiple client Queries and shows courtesy even in pressure situation.
- Ready to work in 24*7 rotational Shifts.
- Key Requirements / Skills:
- Application Support /Technical Support
- Knowledge of IIS
- Administrative knowledge of windows 2003 and above
- Knowledge of SQL server– Database Management – Query execution – Administrative Tasks
- Server Management /Hardware Support/IIS.
- Applicant with Programming (Development) background is more preferable.
Education & Other Certifications:
- Any graduate/MCA (Preferred)
- Industry Type: IT-Hardware / Application support /Customer support
- Functional Area Knowledge: Windows Server, IIS, SQL server, .NET components.