Job Details: Application Support Engineer

Title Application Support Engineer
Categories Full-Time
Salary As per the industry
Start Date 2017-03-17
Location Gurgaon
Job Information

Job Description

  • Provide first line of support to the customer 24*7.
  • Answers customer queries raised regarding the product.
  • Troubleshoot customer application software issues and follow ups till completion.
  • Understand the issue reported by the customer, analyze and report it in the reporting system
  • Resolve support issues with a focus on root cause analysis to reduce recurring issues.
  • Work closely with the rest of the support team members to resolve issues quickly and efficiently.
  • Keep technical skills and product knowledge up to date through self efforts and internal training.
  • Maintain high level of customer satisfaction and product quality.

Desired Candidate Profile:

  • Dynamic IT professionals with experience in Hardware Support, Desktop Support, and Technical Support
  • Can answer customer queries raised regarding the product.
  • Should have good observation and analyze skills in relation to issues
  • Can handle multiple client Queries and shows courtesy even in pressure situation.
  • Ready to work in 24*7 rotational Shifts.
  • Key Requirements / Skills:
    1. Application Support /Technical Support
    2. Knowledge of IIS
    3. Administrative knowledge of windows 2003 and above
    4. Knowledge of SQL server– Database Management – Query execution – Administrative Tasks
    5. Server Management /Hardware Support/IIS.
  • Applicant with Programming (Development) background is more preferable.

Education & Other Certifications:

  1. Any graduate/MCA (Preferred)
  2. Industry Type: IT-Hardware / Application support  /Customer support
  3. Functional Area Knowledge: Windows Server, IIS, SQL server, .NET components.
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