Ever since the first technological breakthrough of computerized system for flight booking by American Airlines has taken place the airline industry has experienced 360 degree change. It replaced rather the lengthy booking process of flights where customer would call up travel agent, who would then look for flights their schedules availability rates etc. upon receiving the confirmation from the customer the travel agent would get the seats reserved. Thus, it was vital for the travel agencies to access the system which provides them with variety of tasks for managing their customer’s needs from the initial time of query till the time they get on the plane. The flight booking system comes with features such as management of ticketing, refunds, cancellations, schedule of flights helping the travel intermediary to minimize cost incurred with distribution.
The travel industry in the current market state is facing many challenges like swiftly rising costs, meeting customer expectations and high economic pressures. With changing economic conditions and new financial regulations, there are various problems a travel business has to undergo like; the distribution of products through multiple sales channels and managing inventory, deciding which system to use, charging flat fee or commission and pressure of up selling and optimization of the business. A broad solution to all these problems lies in an online booking engine which is a comprehensive outcome for expanding, optimizing and managing travel business.