Job: Application Support Engineer

Job Description

• Provide first line of support to the customer 24*7.
• Answers customer queries raised regarding the product.
• Troubleshoot customer application software issues and follow ups till completion.
• Understand the issue reported by the customer, analyze and report it in the reporting system
• Resolve support issues with a focus on root cause analysis to reduce recurring issues.
• Work closely with the rest of the support team members to resolve issues quickly and efficiently.
• Keep technical skills and product knowledge up to date through self efforts and internal training.
• Maintain high level of customer satisfaction and product quality.

Desired Candidate Profile:

• Dynamic IT professionals with experience in Hardware Support, Desktop Support, and Technical Support
• Can answer customer queries raised regarding the product.
• Should have good observation and analyze skills in relation to issues
• Can handle multiple client Queries and shows courtesy even in pressure situation.
• Ready to work in 24*7 rotational Shifts.
• Key Requirements / Skills:
  1. Application Support /Technical Support
  2. Knowledge of IIS
  3. Administrative knowledge of windows 2003 and above
  4. Knowledge of SQL server– Database Management – Query execution – Administrative Tasks
  5. Server Management /Hardware Support/IIS.
• Applicant with Programming (Development) background is more preferable.

Education ; Other Certifications:

1. Any graduate/MCA (Preferred)
2. Industry Type: IT-Hardware / Application support  /Customer support
3. Functional Area Knowledge: Windows Server, IIS, SQL server, .NET components.