Vice President - Customer Relations
As the Vice President of Customer Success at QuadLabs Technologies Private Limited, Gaurav leads a team of professionals dedicated to providing comprehensive solutions to travel intermediaries worldwide. With a rich background encompassing over 23 years of experience across diverse industries, Gaurav has honed expertise in operations, customer relationship management, people management, innovation, and technology.
Certified as an expert in Design Thinking & Innovation from IIT Delhi and holding a Six Sigma Black Belt, Gaurav leverages these qualifications to streamline processes and boost operational efficiency for clients and stakeholders alike.
Driven by a passion for innovation and continuous improvement, Gaurav constantly seeks new avenues to deliver exceptional customer service and drive revenue growth. He has successfully implemented methodologies such as Design Thinking and Six Sigma across various projects and platforms, notably contributing to the development of Tres Care, a remote health monitoring platform serving individuals, hospitals, governments, and organizations.
Gaurav takes pride in exceeding expectations and spearheading business growth within the travel and health tech sectors.