- Provide first line of support to the customer 24*7. Answers customer queries raised regarding the product.
- Troubleshoot customer application software issues and follow ups till completion.
- Understand the issue reported by the customer, analyse and report it in the reporting system Resolve support issues with a focus on root cause analysis to reduce recurring issues.
- Work closely with the rest of the support team members to resolve issues quickly and efficiently. Keep technical skills and product knowledge up to date through self-efforts and internal training. Maintain high level of customer satisfaction and product quality.
- 2+ Years (preferred Applicant with Programming / Customer support Background)
- Should understand ERP application and ERP structure and can answer to customer queries related to product
- Experience in handling multiple customers.
- Should have known how on SQL server in relation to Database Management and Query Execution
Desired Candidate Profile:
1. Dynamic IT professionals with experience in Application Support and Technical Support
2. Can answer customer queries raised regarding the product.
3. Should have good observation and analyse skills in relation to issues
4. Can handle multiple client Queries and shows courtesy even in pressure situation.
Key Requirements / Skills:
- Application Support /Technical Support.
- Knowledge of IIS Administrative, knowledge of windows 2003.
- Above Knowledge of SQL server Database Management Query execution Administrative Tasks Server Management / IIS.
- Applicant with Programming (Development) background is preferable.