Travel Technology helps Travel Agency to enhance their customer service experience

Technology has not only become an integral part of our everyday life but is it has also revolutionized the way we travel. In the modern age of the internet, traveling has become way easier as people can book flight and accommodation facilities online booking portals and get access to a wide range of travel services at their fingertip through their mobile device. This has all been possible with the introduction of travel technology, which refers to the use of technology in planning trips. Travel agencies all over the world are optimizing travel technology to provide a seamless and convenient travel experience to customers. However, there are many more ways these travel companies can enhance customer service experience significantly using the same technology.

Below are provided with some of the ways tour organizers can provide a better traveling experience to the customers through travel technology:

Quality and cost-efficient tours: With the help of travel technology, travel agencies can reduce the overall cost of the tour package as it enables them to reduce their operational cost significantly. The technology permits the companies with an impressive travel agency booking software that offers integrated business information, front and back-office service, CRM and accounting service, and an automated building service which drastically reduces the labour cost. Apart from that, the travel software further provides the traveler with fast and appropriate information on travel products such as hotel room, flights, cabs, etc., allowing them to save time and effort in planning their trip, which improves customer experience.

24/7 customer support: With more than 80% of travellers’ smartphones, travel technology provides an opportunity to them to get their queries resolved any time of the day before and during their travels to enhance their traveling experience. Integration of Artificial Intelligence and chatbots, travelers can get personalized service with instant answers for their frequently asked questions and enjoy the human-like conversation as an ideal travel companion. Not only that, with the help of machine learning and AI tools, the travelers can get insights regarding their preferred travel destinations, accommodation facilities and other travel products based on their interest and behaviour, which will make their travel more convenient and memorable.

Customize travel plans: One of the best ways travel technology can improve the customer service experience for travelers is by providing them an opportunity to customize their travel plans as per their available time and budget. With travel agency booking software and applications integrated with AR and VR Technology, the customers can transform themselves to a completely different location virtually and make an informed decision regarding visiting the place. For instance, they can take a virtual tour of a hotel before deciding to book a room or can witness the views of any tourist attraction and make a decision whether to visit the place or not. This will allow the travelers to get maximum worth from their tour by skipping the places in which they are not interested.

These are just some of the ways travel technology can be useful for both travel agencies and tourists to get a better and improved service experience, which ultimately leads to a positive outcome for every party.

QuadLabs is one such travel technology company which is accredited and multiple award winner, offering the most appropriate solutions to travel agencies who want to achieve their organizational goals. They are a leading company operating worldwide with extensive expertise in giving relevant technical assistance to companies looking to advance their customer base and revenue.

Why Business Travel Solution and Expense Management Solution is necessary for Corporates

Travel is an essential part of any business. As we are drawing close to the end of the pandemic, most of the companies have started resuming their business travels. Be it a sales pitch or a client onboarding, virtual meetings cannot be as fruitful as face-to-face meetings. But the pandemic has brought new challenges in travel management. It has resulted in a change in the travel policy of many companies. Complying with travel policy, ensuring employee safety, and keeping costs minimal — all at the same time, is a tricky task. This is where a travel management system (TMS) plays an important role.

How can a TMS help in corporate travel?

1. Cost-effective travel options

A TMS helps you in finding the most economical option for your travel needs. Each company will have its unique travel policy regarding the expenses for an employee of a particular designation. An intelligent TMS like Travog shows you the best flight and hotel options, taking into account both the traveler’s preference and the company policy. You can plan and make all your bookings on a single platform, without depending on a booking agent. This saves from additional service charges on top of the actual cost of the trip.

2. Simplified record-keeping

Keeping track of all the expenses incurred during a trip requires dedicated time and effort. In many cases, record keeping diverts the employee’s attention from the actual work for which he/she is traveling. The expense management system developed by QuadLabs is a big time-saver. It registers spending’s on prior bookings made, and also allows employees to note down their ad hoc expenses during the trip through a mobile app. When the employee is back from his trip, he can focus on the follow-up activities, and let our expense management system prepare the report for reimbursements.

3. Improved employee satisfaction

A smart business travel solution helps in not just reducing the cost of travel but also keeps your employees happy. The whole itinerary is prepared well in advance, sticking to the travel policy. There is no place for human errors in a digital platform. This avoids non-adherence to travel guidelines issued by the company, and unnecessary hassles while claiming reimbursement. Moreover, the TMS can ensure the comfort of your employee throughout their trip by making suitable travel choices for them.

Who can benefit from travel technology?

Big corporates have a dedicated travel manager to plan the itinerary and make arrangements whenever employees are traveling. On the other hand, small enterprises may let their employees make their bookings themselves. Irrespective of the size of a company, travel technology can bring a huge improvement in adherence to company policy and save costs — all while enhancing employee satisfaction. Does it sound too good to be true? Try out QuadLabs’ Business Travel Solution, and see it for yourself.

QuadLabs is one such travel technology company which is accredited and multiple award winner, offering the most appropriate solutions to travel agencies who want to achieve their organizational goals. They are a leading company operating worldwide with extensive expertise in giving relevant technical assistance to companies looking to advance their customer base and revenue.

QuadLabs announces restructuring in the Leadership Team

QuadLabs Technologies, a leader in the travel technology space, announces a major restructuring in the Leadership Team in an effort to better align the company as it sees increased global growth.

QuadLabs Technologies today announced a major restructuring in the Leadership team as they see increase in Local & Global demand in their products & services. As a part of the restructuring, multiple business verticals are created internally and each vertical is now headed by Industry veteran. The focus is on making each vertical independent and working towards a common goal of the company.

QuadLabs launched Travog, a corporate travel & expense management system, almost 2 years back in the market. This system is now adopted well and praised by some of the biggest TMCs & Businesses in the world.

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QuadLabs introduces on-demand SME solution for Business Travel

QuadLabs Technologies announces the launch of a new on-demand SME solution for Business Travel segment. During the Arabian Travel Market 2019, QuadLabs will be introducing the dynamic and the most robust on-demand solution available on the cloud for SME customers. This offering consist of a Travel & Expense management platform with a comprehensive functionality for Self-Booking Tool for corporates. This also includes an end to end Point of Sale for Travel consultants with an award winning and the most trusted mid-office solution.

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QuadLabs launched Universal Travel App

During ATM Dubai 2018, QuadLabs launched its Universal Travel App – “Travog”. Travog empowers corporate as well as Leisure travelers to book their travel from the same platform and provides multitudes of options from various suppliers and TMCs across the world.

Travog is a unique travel app which provides both business and leisure customers to book Flight, Hotel, in-destination content like Uber, Lounges, Meeting rooms, Restaurants, etc. from the suppliers of their choice. Travelers now do not need to go to various apps provided by their TMCs, OTAs, Airlines or service providers. Travog not only let the user to book their travel but also consolidates all purchases in an expense reports for each trip.

This universal travel app also validates the expense policies for corporate travel and sends notifications to manage approval work flow.

Travog is an extension to the current award winning web platform of QuadLabs launched last year with the similar name. It connects with QuadLabs global profiling system in the backend which recognizes the traveler and provide the content based on his company policy, preferences and the past buying behavior. It makes sure that traveler is choosing the right option as per the company policy and consolidates all purchases made by the company.

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