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Travel Technology helps Travel Agency to enhance their customer service experience

Technology has not only become an integral part of our everyday life but is it has also revolutionized the way we travel. In the modern age of the internet, traveling has become way easier as people can book flight and accommodation facilities online booking portals and get access to a wide range of travel services at their fingertip through their mobile device. This has all been possible with the introduction of travel technology, which refers to the use of technology in planning trips. Travel agencies all over the world are optimizing travel technology to provide a seamless and convenient travel experience to customers. However, there are many more ways these travel companies can enhance customer service experience significantly using the same technology.

Below are provided with some of the ways tour organizers can provide a better traveling experience to the customers through travel technology:

Quality and cost-efficient tours: With the help of travel technology, travel agencies can reduce the overall cost of the tour package as it enables them to reduce their operational cost significantly. The technology permits the companies with an impressive travel agency booking software that offers integrated business information, front and back-office service, CRM and accounting service, and an automated building service which drastically reduces the labour cost. Apart from that, the travel software further provides the traveler with fast and appropriate information on travel products such as hotel room, flights, cabs, etc., allowing them to save time and effort in planning their trip, which improves customer experience.

24/7 customer support: With more than 80% of travellers’ smartphones, travel technology provides an opportunity to them to get their queries resolved any time of the day before and during their travels to enhance their traveling experience. Integration of Artificial Intelligence and chatbots, travelers can get personalized service with instant answers for their frequently asked questions and enjoy the human-like conversation as an ideal travel companion. Not only that, with the help of machine learning and AI tools, the travelers can get insights regarding their preferred travel destinations, accommodation facilities and other travel products based on their interest and behaviour, which will make their travel more convenient and memorable.

Customize travel plans: One of the best ways travel technology can improve the customer service experience for travelers is by providing them an opportunity to customize their travel plans as per their available time and budget. With travel agency booking software and applications integrated with AR and VR Technology, the customers can transform themselves to a completely different location virtually and make an informed decision regarding visiting the place. For instance, they can take a virtual tour of a hotel before deciding to book a room or can witness the views of any tourist attraction and make a decision whether to visit the place or not. This will allow the travelers to get maximum worth from their tour by skipping the places in which they are not interested.

These are just some of the ways travel technology can be useful for both travel agencies and tourists to get a better and improved service experience, which ultimately leads to a positive outcome for every party.

QuadLabs is one such travel technology company which is accredited and multiple award winner, offering the most appropriate solutions to travel agencies who want to achieve their organizational goals. They are a leading company operating worldwide with extensive expertise in giving relevant technical assistance to companies looking to advance their customer base and revenue.

FULL-How-technology-has-revolutionized-the-travel-industry-over-the-last-decade

How technology has revolutionized the travel industry over the last decade?

There is no doubt travel technology has revolutionized the travel industry in the last few years with the emergence of high-speed internet, advanced featured smartphone and other Technologies. If we go to an earlier time, not far, just couple of decades ago, we would find that travelling was extremely difficult, combustive, and expensive proposition. The constant need of human intervention of professional consultants were required for leisure and flight bookings. Digitisation has increased the knowledge base of individuals creating interest and preferences in various destinations in the world. Information and reviews available on the web has empowered the customer to choose services they require and make effective decisions.All this is due enhanced travel technology solutions that ensures easy access to a Traveller.

QuadLabs is one of the most popular and award-winning travel Technology Company which empowers Large Corporates, Travel Agencies and Individual travellers, to provide the best possible technology within their system that helps them tractor sales and provide quality service.

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QuadLabs once again recognized as ‘World’s Leading Travel ERP Technology Provider’ at World Travel Awards

QuadLabs Technologies world leader in travel technology, emerged as the winner of the ‘World’s Leading Travel ERP Technology Provider 2016’ for the second consecutive year by World Travel Awards. The honour was unveiled in the prestigious ceremony held at Sun Siyam Iru Fushi , Maldives on Friday, 2nd December, 2016.

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QuadLabs for the Second year in a row recognized as ‘Middle East’s Leading Travel ERP Technology Provider’ at World Travel Awards 2016

QuadLabs Technologies, world leader in travel technology solutions announced that it has been recognized by the World Travel Awards, most prominent fraternity recognizing and rewarding the excellence across all key sectors of the travel tourism as a’ Middle East’s Leading Travel ERP Technology Provider’. The honour was unveiled in the prestigious ceremony held at The St. Regis Dubai on Thursday, 29th September 2016.

 

QuadLabs Technologies, world leader in travel technology, has been recognized for two consecutive years shows a consistent growth in their technology offering and the trust from the customers ; Partners.

This year marks the 23rd anniversary of World Travel Awards. It is the most prominent fraternity recognizing and rewarding the excellence across all key sectors of the travel tourism ; hospitality industry. It invites over 650,000 individual votes from travel professionals and high-end tourism consumers. “Adding another award this year is a source of great pride to our firm, and it recognizes our dedication and effort to create the best possible travel technology solution and highest level of service for our esteemed customers.” said Mr. Gaurav Chiripal CEO of QuadLabs Technologies.

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