Travel Technology helps Travel Agency to enhance their customer service experience

Technology has not only become an integral part of our everyday life but is it has also revolutionized the way we travel. In the modern age of the internet, traveling has become way easier as people can book flight and accommodation facilities online booking portals and get access to a wide range of travel services at their fingertip through their mobile device. This has all been possible with the introduction of travel technology, which refers to the use of technology in planning trips. Travel agencies all over the world are optimizing travel technology to provide a seamless and convenient travel experience to customers. However, there are many more ways these travel companies can enhance customer service experience significantly using the same technology.

Below are provided with some of the ways tour organizers can provide a better traveling experience to the customers through travel technology:

Quality and cost-efficient tours: With the help of travel technology, travel agencies can reduce the overall cost of the tour package as it enables them to reduce their operational cost significantly. The technology permits the companies with an impressive travel agency booking software that offers integrated business information, front and back-office service, CRM and accounting service, and an automated building service which drastically reduces the labour cost. Apart from that, the travel software further provides the traveler with fast and appropriate information on travel products such as hotel room, flights, cabs, etc., allowing them to save time and effort in planning their trip, which improves customer experience.

24/7 customer support: With more than 80% of travellers’ smartphones, travel technology provides an opportunity to them to get their queries resolved any time of the day before and during their travels to enhance their traveling experience. Integration of Artificial Intelligence and chatbots, travelers can get personalized service with instant answers for their frequently asked questions and enjoy the human-like conversation as an ideal travel companion. Not only that, with the help of machine learning and AI tools, the travelers can get insights regarding their preferred travel destinations, accommodation facilities and other travel products based on their interest and behaviour, which will make their travel more convenient and memorable.

Customize travel plans: One of the best ways travel technology can improve the customer service experience for travelers is by providing them an opportunity to customize their travel plans as per their available time and budget. With travel agency booking software and applications integrated with AR and VR Technology, the customers can transform themselves to a completely different location virtually and make an informed decision regarding visiting the place. For instance, they can take a virtual tour of a hotel before deciding to book a room or can witness the views of any tourist attraction and make a decision whether to visit the place or not. This will allow the travelers to get maximum worth from their tour by skipping the places in which they are not interested.

These are just some of the ways travel technology can be useful for both travel agencies and tourists to get a better and improved service experience, which ultimately leads to a positive outcome for every party.

QuadLabs is one such travel technology company which is accredited and multiple award winner, offering the most appropriate solutions to travel agencies who want to achieve their organizational goals. They are a leading company operating worldwide with extensive expertise in giving relevant technical assistance to companies looking to advance their customer base and revenue.

QuadLabs Extends NDC Partnership

QuadLabs Technologies, a premier travel technology solutions provider extends NDC Partnership. NDC is a travel industry-supported program launched by IATA and it provides the opportunity to address the end-to-end airline distribution process, shopping, booking, and to deliver enhanced customer experiences.

New Distribution Capability (NDC) empowers travel intermediaries to enable airlines to distribute their full product offerings including seat choices, extra baggage and other ancillary services, using rich content, in an anonymous or personalized manner. A travel agency can sell this content directly. It enables direct communication between travel agents and airlines, which will give them cost advantage on every booking. NDC also provide greater transparency ; access to comprehensive set of offerings from the airline directly to the consumer through a travel agent or any of the Online Travel portals.

QuadLabs initiated NDC partnership with multiple airlines. QuadLabs is also investing on manpower, improving process and enhancing its products. QuadLabs is improving the strategy to optimize revenue of Travel Agents using NDC.

Read More

What benefit online travel agents are getting by adopting travel technology?

Technology has changed the way how business operates in last few years. Especially after the introduction of the internet and smartphones, it has taken a giant leap towards reaching out more audience and incrementing revenue. When it comes to travel, technology has played a very important role in magnifying the travel industry. With an online booking portal, an extensively large base of potential audience can access travel agents to book their preferred travel products. This is the main reason more and more travel agencies are adopting travel technology in order to enjoy the several benefits which includes growth in sales. QuadLabs is one of travel technology providers who offers industry focused and target oriented technology to Online Travel Agents to enhance their business.

 

1. Custom Travel: By acquiring reliable online travel booking portal, Travel Agents can offer the customers with all sorts of information they need to plan and book their travel. Traveler can easily search for their preferred hotels and flights to book them at any time from any location. Online Travel Agents will be able to provide customized travel, which would enhance the user experience.

2. Increase visibility: Travel technology allows the travel companies to become more visible to potential customers as people from all over the world will be able to reach their business and explore their travel products. Their reach to customers won’t be limited to a certain geographical area and thus, chances of sales will be enhanced greatly.

3. Target only potential customers: One of the main benefits of the online travel agent system is that the company will be able to target their potential audience and not just everyone. This helps the company to reduce their marketing budget and increase their conversion rate.

Read More

QuadLabs launches Global Market place for business travel with strong Travel Management Solution and expense management

QuadLabs, the world’s leader in travel technology during Business Travel Show 2017 announcing launch of Global market place for business travel with strong travel management solution and expense management tool. It is primarily designed to facilitate business relationship between the companies and their TMCs.

 

Travel marketplace empowers corporate to procure content from Global TMCs, Regional OTAs and global travel suppliers. The internal engine connects to various GDSs, Supplier system and content providers to provide comprehensive set of travel deals and corporate fares in the single system. It provides relevant and cheapest available fare to employee as per the company policy and approval workflow from various TMCs and OTAs. Through strong integrated self-booking tool “Travog” employee can create the booking and manages pre and post booking expenses.

In backend travel management solution empowers travel Management Company to automate their processes to fulfill travel business need. Travel agent can manage global corporate profile, corporate policy compliances, approval-workflow, and corporate credit and deposit policy. The system can also generate various reports for corporate and supplier reconciliation.

Read More