Job Description

• Provide first line of support to the customer 24*7. Answers customer queries raised regarding the product.
• Troubleshoot customer application software issues and follow ups till completion.
• Understand the issue reported by the customer, analyse and report it in the reporting system Resolve support issues with a focus on root cause analysis to reduce recurring issues.
• Work closely with the rest of the support team members to resolve issues quickly and efficiently. Keep technical skills and product knowledge up to date through self-efforts and internal training. Maintain high level of customer satisfaction and product quality.
• 2+ Years (preferred Applicant with Programming / Customer support Background)
• Should understand ERP application and ERP structure and can answer to customer queries related to product
• Experience in handling multiple customers.
• Should have known how on SQL server in relation to Database Management and Query Execution

Desired Candidate Profile:

 1. Dynamic IT professionals with experience in Application Support and Technical Support

2. Can answer customer queries raised regarding the product.

3. Should have good observation and analyse skills in relation to issues

 4. Can handle multiple client Queries and shows courtesy even in pressure situation.

Key Requirements / Skills:

• Application Support /Technical Support.
• Knowledge of IIS Administrative, knowledge of windows 2003.
• Above Knowledge of SQL server Database Management Query execution Administrative Tasks Server Management / IIS.
• Applicant with Programming (Development) background is preferable.

Job Description

• Managing Project - Agile process & Sprints.
• Manage projects for a team of 7 to 10, specializing in .Net-based projects and product development for Portals and Collaboration.
• Analyze, design, code, and implement software systems, adhering to business and technical requirements.
• Create and maintain functional and technical specifications for the projects.
• Code review, application tuning and optimization
• Estimation for project proposals, Sizing, hardware need, costing, etc
• Onsite and offsite client interactions and team management
• Ensure project documents are complete and organized in VSS/Resp Source Code library.
• Identify resource needs and assign tasks to team members effectively.
• Enforce coding standards and lead by example, mentoring team members in their professional growth.
• Manage interactions with internal and external clients, understanding their needs and setting realistic expectations.
• Foster a strong understanding of clients' businesses and objectives to deliver tailored solutions and conduct risk/impact analysis for change requests

Desired Candidate Profile:

• 8+ years of software development experience, with at least 2 years as a Project Lead in an onsite/offshore development company.
• MCA / MTech / Master in IT or equivalent
• Experience in Architecture & Database Designing
• .Net/C#/ASP.Net/ADO.Net, JavaScript, MVC, Web services and SQL Server
• Functional Area Knowledge: E-Commerce, Internet Technologies, Application Development and Maintenance
• Experience in the travel and tourism industry domain is preferred but not mandatory

Key Competencies:

• Written and verbal communication skills
• Team-leadership
• Decision-making
• Stress tolerance
• Strong Motivational Skills

Job Responsibility                   

Candidate Requirements and skills

• Should have proven experience of at least 5+ years as a .NET Developer.
• Experience in ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))
• Knowledge of .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3
• Familiarity with architecture styles/APIs (REST, RPC)
• Understanding of Agile methodologies
• Excellent troubleshooting and communication skills
• BSc/BA/B.Tech/BCA/MCA in Computer Science, Engineering, or a related field

If interested, please fill the attached form and we will get back to you at the earliest!!