Travel Technology helps Travel Agency to enhance their customer service experience

Technology has not only become an integral part of our everyday life but is it has also revolutionized the way we travel. In the modern age of the internet, traveling has become way easier as people can book flight and accommodation facilities online booking portals and get access to a wide range of travel services at their fingertip through their mobile device. This has all been possible with the introduction of travel technology, which refers to the use of technology in planning trips. Travel agencies all over the world are optimizing travel technology to provide a seamless and convenient travel experience to customers. However, there are many more ways these travel companies can enhance customer service experience significantly using the same technology.

Below are provided with some of the ways tour organizers can provide a better traveling experience to the customers through travel technology:

Quality and cost-efficient tours: With the help of travel technology, travel agencies can reduce the overall cost of the tour package as it enables them to reduce their operational cost significantly. The technology permits the companies with an impressive travel agency booking software that offers integrated business information, front and back-office service, CRM and accounting service, and an automated building service which drastically reduces the labour cost. Apart from that, the travel software further provides the traveler with fast and appropriate information on travel products such as hotel room, flights, cabs, etc., allowing them to save time and effort in planning their trip, which improves customer experience.

24/7 customer support: With more than 80% of travellers’ smartphones, travel technology provides an opportunity to them to get their queries resolved any time of the day before and during their travels to enhance their traveling experience. Integration of Artificial Intelligence and chatbots, travelers can get personalized service with instant answers for their frequently asked questions and enjoy the human-like conversation as an ideal travel companion. Not only that, with the help of machine learning and AI tools, the travelers can get insights regarding their preferred travel destinations, accommodation facilities and other travel products based on their interest and behaviour, which will make their travel more convenient and memorable.

Customize travel plans: One of the best ways travel technology can improve the customer service experience for travelers is by providing them an opportunity to customize their travel plans as per their available time and budget. With travel agency booking software and applications integrated with AR and VR Technology, the customers can transform themselves to a completely different location virtually and make an informed decision regarding visiting the place. For instance, they can take a virtual tour of a hotel before deciding to book a room or can witness the views of any tourist attraction and make a decision whether to visit the place or not. This will allow the travelers to get maximum worth from their tour by skipping the places in which they are not interested.

These are just some of the ways travel technology can be useful for both travel agencies and tourists to get a better and improved service experience, which ultimately leads to a positive outcome for every party.

QuadLabs is one such travel technology company which is accredited and multiple award winner, offering the most appropriate solutions to travel agencies who want to achieve their organizational goals. They are a leading company operating worldwide with extensive expertise in giving relevant technical assistance to companies looking to advance their customer base and revenue.

Why Business Travel Solution and Expense Management Solution is necessary for Corporates

Travel is an essential part of any business. As we are drawing close to the end of the pandemic, most of the companies have started resuming their business travels. Be it a sales pitch or a client onboarding, virtual meetings cannot be as fruitful as face-to-face meetings. But the pandemic has brought new challenges in travel management. It has resulted in a change in the travel policy of many companies. Complying with travel policy, ensuring employee safety, and keeping costs minimal — all at the same time, is a tricky task. This is where a travel management system (TMS) plays an important role.

How can a TMS help in corporate travel?

1. Cost-effective travel options

A TMS helps you in finding the most economical option for your travel needs. Each company will have its unique travel policy regarding the expenses for an employee of a particular designation. An intelligent TMS like Travog shows you the best flight and hotel options, taking into account both the traveler’s preference and the company policy. You can plan and make all your bookings on a single platform, without depending on a booking agent. This saves from additional service charges on top of the actual cost of the trip.

2. Simplified record-keeping

Keeping track of all the expenses incurred during a trip requires dedicated time and effort. In many cases, record keeping diverts the employee’s attention from the actual work for which he/she is traveling. The expense management system developed by QuadLabs is a big time-saver. It registers spending’s on prior bookings made, and also allows employees to note down their ad hoc expenses during the trip through a mobile app. When the employee is back from his trip, he can focus on the follow-up activities, and let our expense management system prepare the report for reimbursements.

3. Improved employee satisfaction

A smart business travel solution helps in not just reducing the cost of travel but also keeps your employees happy. The whole itinerary is prepared well in advance, sticking to the travel policy. There is no place for human errors in a digital platform. This avoids non-adherence to travel guidelines issued by the company, and unnecessary hassles while claiming reimbursement. Moreover, the TMS can ensure the comfort of your employee throughout their trip by making suitable travel choices for them.

Who can benefit from travel technology?

Big corporates have a dedicated travel manager to plan the itinerary and make arrangements whenever employees are traveling. On the other hand, small enterprises may let their employees make their bookings themselves. Irrespective of the size of a company, travel technology can bring a huge improvement in adherence to company policy and save costs — all while enhancing employee satisfaction. Does it sound too good to be true? Try out QuadLabs’ Business Travel Solution, and see it for yourself.

QuadLabs is one such travel technology company which is accredited and multiple award winner, offering the most appropriate solutions to travel agencies who want to achieve their organizational goals. They are a leading company operating worldwide with extensive expertise in giving relevant technical assistance to companies looking to advance their customer base and revenue.

QuadLabs introduces first “Health Travel E-pass” in India

With the pandemic, Team QuadLabs realized the need for a product in the Travel industry which will help in reopening the borders. Team QuadLabs introduces TresCare, AI-Based Health Tracking band and application, which generates the Digital Health E-pass based upon travel history, vaccination certificate, test reports & actual health vitals recorded from medical wearable devices.

It is a QR-based Health e-pass which will provide complete information on the current health status of a traveller to Airports, Airlines, Hotels & other service providers. The health status is generated instantly based on different parameters showing the wellness of the individual. The system takes the readings based upon the pattern of the proactive health vital graphs, vaccination certificates (validated though ICMR), and the covid’19 test reports. The system provides health information on real-time and will identify if the person traveling is safe or not, helping in stopping of spreading of contagious diseases assuring a risk-free environment.

TresCare application is a safe verified digital platform which stores an Individual or a corporate traveller’s Health information on an anonymous & encrypted format. Only the travellers have access of their information on their mobile. This can only be shared by the traveller by using a QR code to the relevant government authority. It also provides monitoring services to medical response teams in large enterprises and government institutes.

“We are very excited to launch India’s first Health E-Pass. This will help the industry to revive from the pandemic & open the borders for traveller. Our next target is to bring acceptability of this e-pass with various Airlines, Airports and Hotel to make travel easy and seamless.” said the CEO Mr. Gaurav Chiripal.

About the Product:

Tres Care app is a free downloadable app available on both android and IOS app stores. It records real time health vital for those wearing a health wearable smartwatch (also sold as an add-on www.tres.in). The app analyses real time data, creates internal subsets of health risks & provides predictive alerts about the health of the traveller. It tracks and records the health vitals including Heart Rate, Blood Oxygen Saturation (SPO2) & Body Temperature using medical grade sensors. This health data along with Travel history, Vaccination certificates & Covid test reports provides an accurate health e-pass instantly. Tres Care also have options for large corporates to incorporate this health e-pass in their existing HRMS, online travel booking apps and employee specific apps.

About the Company:
QuadLabs is a pure play travel-tech provider with a focus on delivering world-class technology products to the industry. The products empower Retail Sales, B2B Reseller, Tour Operator, and Business Travel intermediaries. We understand the need of the travel market in diverse geographies and are uniquely equipped to deliver best in class products with the shortest time to market.

We have achieved industry recognition with ‘Middle East’s Leading Travel ERP Technology Provider for 2016 & 2017’ and ‘World’s Leading Travel ERP Technology Provider for 2016 & 2017’ at World Travel Awards. We were also honoured to get ‘Asia Pacific Travel Innovator of the Year’ award for our business travel solution by Phocuswright.

Contact:
Mr. Arpit Garg
Arpit.Garg@QuadLabs.com | info@QuadLabs.com | www.QuadLabs.com
720, JMD Megapolis, Tower B, Sohna Road, Sector 48, Gurgaon, Haryana, India
O (IN): +91 124 663 6999, (US): +1 646 362 2203, (UK): + 442036084769

How technology has revolutionized the travel industry over the last decade?

There is no doubt travel technology has revolutionized the travel industry in the last few years with the emergence of high-speed internet, advanced featured smartphone and other Technologies. If we go to an earlier time, not far, just couple of decades ago, we would find that travelling was extremely difficult, combustive, and expensive proposition. The constant need of human intervention of professional consultants were required for leisure and flight bookings. Digitisation has increased the knowledge base of individuals creating interest and preferences in various destinations in the world. Information and reviews available on the web has empowered the customer to choose services they require and make effective decisions.All this is due enhanced travel technology solutions that ensures easy access to a Traveller.

QuadLabs is one of the most popular and award-winning travel Technology Company which empowers Large Corporates, Travel Agencies and Individual travellers, to provide the best possible technology within their system that helps them tractor sales and provide quality service.

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QuadLabs announces restructuring in the Leadership Team

QuadLabs Technologies, a leader in the travel technology space, announces a major restructuring in the Leadership Team in an effort to better align the company as it sees increased global growth.

QuadLabs Technologies today announced a major restructuring in the Leadership team as they see increase in Local & Global demand in their products & services. As a part of the restructuring, multiple business verticals are created internally and each vertical is now headed by Industry veteran. The focus is on making each vertical independent and working towards a common goal of the company.

QuadLabs launched Travog, a corporate travel & expense management system, almost 2 years back in the market. This system is now adopted well and praised by some of the biggest TMCs & Businesses in the world.

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