Interview of Mr. Gaurav Chiripal, CEO Quadlabs on Travel Industry in Travel Biz monitor -October Issue.
With regards to our conversation, please find below the answers to the questions sent for Mr Gaurav Chiripal on Mobile Technology.
a)How do you foresee mobile phones shaping as a channel for travel planning and booking going forward?
We see that the use of technology has changed through the medium it is put to use. Telecom has played a major role in being the backbone for wireless data services and we find travel companies offering product ; support to the end traveler while on the go.From GPRS to 3G services the speed of data transfer has enabled technology companies to offer products and services with seamless connectivity to execute even financial transactions.The ease of use has eventually made the customer move from the PC to the smartphone to a larger extend. The adaptability is high and we acknowledge the way people make instant bookings from their mobile devices like smart phones and tablets, make instant itineraries and change plans. Going forward the pie for smartphone initiated transactions will see a phenomenal growth rate. A recent survey revealed from an international chain of hotels, said that” 70% of the bookings made via mobiles were for the same day check-ins”.
